top of page

832-582-0350

  • 0fdef751204647a3bbd7eaa2827ed4f9
  • 75193bb5368a4c358f58c3eb98c198e5

FAQ

The Ins And Outs of How We Do Business

Flyer-04-01socialmedia_edited.jpg
Frequently asked questions

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept payments online, square, or venmo. 

Cancellation Policy

We have a 24 hour cancellation policy for booked cleanings.  If you cancel less than 24 hours of a booked appointment you will be charged for the cleaning. If you cancel with more than 24 hours notice - we are happy to reschedule for members on a paid plan; or to refund for clients scheduling a one-time cleaning. 

​

For paid plan cancellations, you will be charged for the present month or 30 day cycle, but no longer going forward. So If you cancel in the middle of March you'll be charged for the month of March, but you will not be charged in April or going forward. 

​

You are able to use your last cleaning (after cancellation) anytime within 30 days.

​

For more questions, please reach out to us at: customerservice@myprimecleaning.com

Satisfaction Guarantee

If you have specific items you want to be touched on in your home, please let us know ahead of time and the team will be notified to pay special attention. We give careful detail to what is important to you!

Our Company

We are a company of experienced maids who decided to work together to deliver an exceptional service to home and business owners.  Working with home owners and businesses all around Houston, we have designed our services around what your most important and consistent needs are! We found that working together we could accomplish more than alone; we believe the same in working alongside our clients. 

Worry Free Gurantee
Operating Hours

If you have specific items you want to be touched on in your home, please let us know ahead of time and the team will be notified to pay special attention.

​

Your satisfaction is our priority; send us an email if a cleaning is not to your satisfaction and changes will be made immediately. 

​

We give careful detail to what is important to you!

​

​

Mon - Fri: 6am - 6pm
​​Saturday: 6am - 6pm

 

  • White Facebook Icon
  • Yelp!

© 2023 by Prime Cleaning

bottom of page