We have a 24 hour cancellation policy for booked cleanings.  If you cancel less than 24 hours of a booked appointment you will be charged for the cleaning. If you cancel with more than 24 hours notice - we are happy to reschedule for members on a paid plan; or to refund for clients scheduling a one-time cleaning. 

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For paid plan cancellations, you will be charged for the present month or 30 day cycle, but no longer going forward. So If you cancel in the middle of March you'll be charged for the month of March, but you will not be charged in April or going forward. 

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You are able to use your last cleaning (after cancellation) anytime within 30 days.

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For more questions, please reach out to us at: customerservice@myprimecleaning.com

If you have specific items you want to be touched on in your home, please let us know ahead of time and the team will be notified to pay special attention. We give careful detail to what is important to you!