FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept payments online, square, or venmo. 

Cancellation Policy

We have a 24 hour cancellation policy for booked cleanings.  If you cancel less than 24 hours of a booked appointment you will be charged for the cleaning. If you cancel with more than 24 hours notice - we are happy to reschedule for members on a paid plan; or to refund for clients scheduling a one-time cleaning. 

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For paid plan cancellations, you will be charged for the present month, but no longer going forward. So If you cancel in the middle of March you'll be charged for the month of March, but you will not be charged in April or going forward. 

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For more questions, please reach out to us at: customerservice@myprimecleaning.com

Satisfaction Guarantee

If you are not completely satisfied with our services, let us know within 24-hours and we will gladly return and make it right at no additional charge.

We want you to feel clean and comfortable in your own home when we finish; you can count on us to deliver that every time.